How do I find you at the airport?
“Once you clear customs and immigrations, walk to the main exit door. We are outside the terminal building
Beware
You will be approached by vendors, before you exit the building; if you start talking with them; you will going to be there at least 45 min, and we are outside waiting for you do not listen to them and just keep walking, Please look for our staff outside the Airport terminal area they will be holding a sign with your name.”
I am traveling alone, do I have to pay for two people?
“You pay per vehicle, not per person. If there is 1 to 3 people on the vehicle you will pay one Price, if there is 4 to 7 people on the vehicle you will pay a different Price.”
Do we have to share a ride with other people?
“No We only do private service.”
What kind of vehicles are used?
“Air conditioned vans with a capacity of 2, 4, 6, and 8 passengers.”
What if our flight is delayed and we are not there at the designated time?
“You will have to get in contact with customer service for availability to set up a new arrival time reservation.”
Our flight is coming in very late. Can we still get a transfer?
“You must contact customer service for availability.”
Do we have to book a two-way transfer (return as well)?
“You can book One way, or Round trip, transfer hotel to hotel
Is there a limit on how much luggage we can take?
2 PIECES PER PASSENGER”
Are the driver’s experienced licensed bus-drivers?
“We are traveling in a group. Is there a discount? WE NEVER HAVE AN ACCIDENT IN 15 YEARS “
Can you take us to the ferry docks in Playa del Carmen?
“YES WE DO”
We only wish a transfer from Cozumel to Cancun airport. Where do we get picked up?
“AT THE DOOR OF SEÑOR FROGS IN THE PIER”
Do I have to pay for a baby?
“NO”
Do you have car seats available?
“YES”
What type of vehicle will I be getting?
“Most of our vehicles are vans.”
I am flying standby, can I change last minute my reservation?
“Yes, as long you advise us 2 hours before your reservation.”
How long do I have to wait at the airport for my vehicle?
“Private Service as soon as you contact our Representative you will be taken to your vehicle right away.”
Can I change my pick up time on my departure date?
“Yes but you need to contact our office by email the date before your departure”
How much is the ferry to Isla Mujeres?
“It is around $6.00usd one way or $12.00usd round trip.”
How much is the ferry to Cozumel?
“It is around $12.00usd one way or $22.00usd round trip.”
At what time is the last ferry to Isla Mujeres?
“At 11:30pm.”
At what time is the last ferry to Cozumel?
“At 10:00pm”
At what time is the first ferry from Isla Mujeres?
“At 5:30am”
At what time is the first ferry from Cozumel?
“At 6am.”
Can I stop for grocery shopping?
“No. Unless you have prearranged that service with our Customer Service Department.”
Does the driver speak English?
“Yes”
Can you take me from my arrival hotel to my departure hotel?
“Yes if you have prearranged that service with our Customer Service Department.”
Will somebody be waiting for us at the airport with our name?
“Yes”
Are you insured?
“Yes”
Is it by law in Mexico to have car seats for kids?
“No.”
Do you have handicapped equipped vehicles?
“No.”
Do you give transportation for me and my dog?
“No.”
Is my reservation refundable?
“Yes, as long as you cancel your service at least before 6pm a day prior.”